Returns & Exchanges

Returns & Exchanges

If you are not happy with your purchase and the item has NOT been worn, or if it is faulty, you may return it within 14 days of purchase.  The item needs to be returned in its original packaging with proof of purchase and a note of your reason for return. We will be happy to exchange or refund the item (excluding the postage charge).  We reserve the right to decide whether to refund or exchange the item upon inspection. It is highly recommended that you send the item back recorded delivery because we cannot accept responsibility for parcels lost in transit.

Please note that we cannot exchange or refund earrings (for hygienic reasons) or any custom made or custom sized items. 

Defective and Damaged Items

If you should receive an item you have ordered that is defective, damaged or not what you ordered, please contact us as soon as possible.  We will help you resolve any issues as quickly as possible by delivering another item, replacing your order or refunding the amount paid. We reserve the right to replace, repair or refund the item upon inspection.

If you would like to return or exchange an item, please email  info@designsbyjak.com for more information.